TELEPHONE INTERPRETING SURVEY

Date of Survey*:	Date of Assignment*:
Client (optional):	Interpreter*:

Please rate on a scale of 1 to 10, with 1 being the worst and 10 the best, the following:

•	the efficiency of Able’s staff;	10 - Extremely Satisfied 9 - Very Satisfied 8 - Satisfied 7 - Somewhat Satisfied 6 - Average 5 - Not Sure 4 - Somewhat Dissatisfied 3 - Dissatisfied 2 - Very Dissatisfied 1 - Extremely Dissatisfied
•	the response time to your request;	10 - Extremely Satisfied 9 - Very Satisfied 8 - Satisfied 7 - Somewhat Satisfied 6 - Average 5 - Not Sure 4 - Somewhat Dissatisfied 3 - Dissatisfied 2 - Very Dissatisfied 1 - Extremely Dissatisfied
•	the degree to which the assignment was complete and detailed;	10 - Extremely Satisfied 9 - Very Satisfied 8 - Satisfied 7 - Somewhat Satisfied 6 - Average 5 - Not Sure 4 - Somewhat Dissatisfied 3 - Dissatisfied 2 - Very Dissatisfied 1 - Extremely Dissatisfied
•	the interpreter’s impartiality;	10 - Extremely Satisfied 9 - Very Satisfied 8 - Satisfied 7 - Somewhat Satisfied 6 - Average 5 - Not Sure 4 - Somewhat Dissatisfied 3 - Dissatisfied 2 - Very Dissatisfied 1 - Extremely Dissatisfied
•	the clarity of the interpreter’s speech throughout the conversation;	10 - Extremely Satisfied 9 - Very Satisfied 8 - Satisfied 7 - Somewhat Satisfied 6 - Average 5 - Not Sure 4 - Somewhat Dissatisfied 3 - Dissatisfied 2 - Very Dissatisfied 1 - Extremely Dissatisfied
•	the interpreter’s handling of the conversation.	10 - Extremely Satisfied 9 - Very Satisfied 8 - Satisfied 7 - Somewhat Satisfied 6 - Average 5 - Not Sure 4 - Somewhat Dissatisfied 3 - Dissatisfied 2 - Very Dissatisfied 1 - Extremely Dissatisfied
•	What was your overall satisfaction with the job?	10 - Extremely Satisfied 9 - Very Satisfied 8 - Satisfied 7 - Somewhat Satisfied 6 - Average 5 - Not Sure 4 - Somewhat Dissatisfied 3 - Dissatisfied 2 - Very Dissatisfied 1 - Extremely Dissatisfied
•	How likely are you to use our services again?	10 - Definitely will 9 - Will 8 - Very likely will 7 - Likely will 6 - Probably will 5 - Not sure 4 - Probably will not 3 - Likely will not 2 - Very likely will not 1 - Definitely will not

Do you have any suggestions as to how we may serve you better?

*Please note that fields marked with an asterisk (*) are required.